Catherine Bouchard and Eric Thibaudeau will give a conference on April 21, 2022 at the Center-of-Québec Industrial Show, in Drummondville. They will talk about the
PERMANENT RESOURCE PLAN
They trust us
Centris Technologies offers its customers the opportunity to establish an ongoing partnership to support, maintain and evolve their software and automation systems.
We are your automation department
Continuous technology support
We can become somewhat of an extension of your Internet technology team or your full support team if you don’t have the necessary internal resources, or just the desire to manage such a team.
THE « PRP »
The PRP or Permanent Resource Plan assures you that we will always keep trained employees on your systems so that we can intervene quickly in case of problems.
In addition, we also include software updates and continuous improvements to your system, depending on the needs of your operations or the market in which you operate.
These plans are completely customized for you.
Solutions, but above all, needs
The PRP plans include:
- Response time less than 15 minutes during the day and 30 minutes nights and weekends
- VPN connection on your system to perform required support
- 24/7/365 coverage period
- Annual on-site visit for system maintenance and implementation of updates
- Priority access to Centris resources for your development needs
- Reduction of rates for development work
Specific needs, deep integration of Centris solutions into critical operations in large companies.
An automated paint factory with Centris
Phoenix (AZ), US
At the end of the implementation of the imposing system of control, supervision and management of their new Phoenix plant, Dunn-Edwards decided not to become autonomous on the platforms and applications deployed by Centris Technologies.
A PRP plan in its 10th year
Since 2012, Centris offers Dunn-Edwards a plan of a total of 2,000 hours annually that covers production support, application technical support, anomaly corrections, continuous modifications and improvements and 4 site visits annually lasting one week each.
Four Centris resources remain trained and able to immediately intervene in the event of a problem and develop the new functionalities required by the customer.
And the benefits?
With this plan in place, Dunn-Edwards does not have to manage the hiring, training and management of two full-time resources within its employees.
This results in a significant reduction in associated costs and elimination of risk when an employee leaves. In addition, Dunn-Edwards benefits from the growing expertise of the Centris team to make suggestions and improvements to their software applications.
The plan is so win/win that Dunn-Edwards renewed for a fourth consecutive three-year term of PRP.
Vegetables, vegetables and more vegetables!
Saint-Césaire (QC), Canada
For some time now, Centris Technologies has been working with Bonduelle North America to support them with their Zénon manufacturing software from Copa-Data.
Support following the modernization of the production management and data acquisition platform
The Permanent Resource Plan (PRP) with Bonduelle is related to the project to modernize the industrial application mounted on the Zénon platform for the St-Denis-sur-Richelieu and St-Césaire plants.
Centris Technologies will thus complement Bonduelle’s technical team in order to ensure stability of the performance of the software solution deployed as well as rapid support in the event of an anomaly, the goal is that the tool can be an important aid for production teams and management.
The needs of modern production plant operations teams are constantly evolving, this partnership will also allow Bonduelle to have access to our development team in order to keep their state-of-the-art tool in line with their evolving and multi-site needs.
Catherine Bouchard and Eric Thibaudeau will participate on September 20, 2019 in the joint forum of the Quebec Order of Chemists (OCQ) and the Association
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Centris Technologies wins 2nd prize for “Work Environment – SME” at the 2018 Distinction Awards Gala
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