PERMANENT RESOURCE PLAN

They trust us

Centris Technologies offers its customers the opportunity to establish an ongoing partnership to support, maintain and evolve their software and automation systems.

We are your automation department

Continuous technology support

We can become somewhat of an extension of your Internet technology team or your full support team if you don’t have the necessary internal resources, or just the desire to manage such a team.

THE « PRP »

The PRP or Permanent Resource Plan assures you that we will always keep trained employees on your systems so that we can intervene quickly in case of problems. 

In addition, we also include software updates and continuous improvements to your system, depending on the needs of your operations or the market in which you operate. 

These plans are completely customized for you.

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Solutions, but above all, needs

The PRP plans include:

  • Response time less than 15 minutes during the day and 30 minutes nights and weekends
  • VPN connection on your system to perform required support
  • 24/7/365 coverage period
  • Annual on-site visit for system maintenance and implementation of updates
  • Priority access to Centris resources for your development needs
  • Reduction of rates for development work

Industries

MANUFACTURERS

We can help you optimize the control applications of your equipment and build software solutions to monitor and acquire data from your various process steps.

FOOD INDUSTRY

Recipe management, quality control, data traceability and productivity and waste monitoring, in an automated and computerised context, are key benefits for any food or beverage producer.

CHEMICAL PRODUCTION

Formula management, control accuracy, process stability and traceability are essential elements for optimized productivity.

EQUIPMENT MANUFACTURERS

Development of embedded software within your equipment as well as application backends to maximize the user experience of your customers. Quality and reliability are key issues.

Case studies

Specific needs, deep integration of Centris solutions into critical operations in large companies.

An automated paint factory with Centris

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Dunn Edwards

Phoenix (AZ), US

At the end of the implementation of the imposing system of control, supervision and management of their new Phoenix plant, Dunn-Edwards decided not to become autonomous on the platforms and applications deployed by Centris Technologies.

A PRP plan in its 10th year

Since 2012, Centris offers Dunn-Edwards a plan of a total of 2,000 hours annually that covers production support, application technical support, anomaly corrections, continuous modifications and improvements and 4 site visits annually lasting one week each. 

Four Centris resources remain trained and able to immediately intervene in the event of a problem and develop the new functionalities required by the customer.

And the benefits?

With this plan in place, Dunn-Edwards does not have to manage the hiring, training and management of two full-time resources within its employees. 

This results in a significant reduction in associated costs and elimination of risk when an employee leaves.  In addition, Dunn-Edwards benefits from the growing expertise of the Centris team to make suggestions and improvements to their software applications. 

The plan is so win/win that Dunn-Edwards renewed for a fourth consecutive three-year term of PRP.

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peinture logiciels industriels

Vegetables, vegetables and more vegetables!

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Bonduelle

Saint-Césaire (QC), Canada

For some time now, Centris Technologies has been working with Bonduelle North America to support them with their Zénon manufacturing software from Copa-Data.

Support following the modernization of the production management and data acquisition platform

The Permanent Resource Plan (PRP) with Bonduelle is related to the project to modernize the industrial application mounted on the Zénon platform for the St-Denis-sur-Richelieu and St-Césaire plants.

Centris Technologies will thus complement Bonduelle’s technical team in order to ensure stability of the performance of the software solution deployed as well as rapid support in the event of an anomaly, the goal is that the tool can be an important aid for production teams and management.

Evolving needs

The needs of modern production plant operations teams are constantly evolving, this partnership will also allow Bonduelle to have access to our development team in order to keep their state-of-the-art tool in line with their evolving and multi-site needs.

Bonduelle agro alimentaire 1
legumes programmes ressources permanentes

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